Answer:
D
Explanation:
It makes complete sense.!!!
As part of managing the TANGIBLE component of service quality, Julia demands all employees either wear uniforms or business attire at all sporting events where they will interact with fans or sponsorship customers.
TANGIBLE: it means the appearance the facilities, equipment, personnel, and communication materials.
Page 46
"To the barber! Belts and shoes in hand, I let myself be dragged off to the barbers . They took our hair off with clippers, and shaved off all the hair on our bodies."
Answer:
My baseball glove wrapped itself around the ball like a mother holding her child.
Explanation:
Personification is giving words to make an inanimate object come to life like the glove wrapping itself around the ball
Simile is giving a connection/example using like or as. LIKE a mother holding her child
answer I was just a little bit of a sudden I