Suppose a computer technical support representative can answer calls from 8 customers in an hour. What is the probability that a
customer will be on hold less than 15 minutes?
2 answers:
Answer:
Option d
Step-by-step explanation:
We need 2 fundamental data to solve this problem.
1.- Average number of clients attended in 1 hour.
2.- Time in which it is expected that a client will be attended.
They tell us that the average number of clients served in an hour is m = 8
They tell us to calculate the probability that the client will be seen in less than 15 minutes.
But the time t in the formula is given in hours.
Therefore we must write 15 minutes according to hours.
We know that .
So:
.
Now we substitute in the formula and
to find P.
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