It's part of Freytag's pyramid: exposition ---> rising action ---> climax ---> falling action ---> denouement.
The exposition would be like the introduction and the denouement would be the resolution for sure. I think the climax would be the turning point so the rising action would be the complications. It might be vice versa. I'm not 100% sure which one goes with which.
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"the difference is that the poet is the person who writes the poem, and the speaker is the person who tells the story."
The answer is c because he is focused on his love for juliet
