Question

After returning home from a trade show, Mr. Stephenson, the president of a manufacturing company, called a meeting of his production department. He indicated that the company would soon be implementing a new policy of _______, which focuses on worker performance and urges employees to strive for zero defects.

Answer 1

Answer: Quality Assurance (QA)

Explanation:   Quality assurance (QA) is a way of preventing mistakes and defects in manufactured products and avoiding problems when delivering products or services to customers. It is comprisesed of both administrative and procedural activities implemented in a quality system so that requirements and goals for a product, service or activity will be fulfilled. This can be contrasted with quality control, which is focused on process output.  

Quality assurance includes two principles: "Fit for purpose" (the product should be suitable for the intended purpose); and "right first time" (mistakes should be eliminated). QA includes management of the quality of raw materials, assemblies, products and components, services related to production, and management, production and inspection processes.

Answer 2

Answer:

After returning home from a trade show, Mr. Stephenson, the president of a manufacturing company, called a meeting of his production department. He indicated that the company would soon be implementing a new policy of quality assurance, which focuses on worker performance and urges employees to strive for zero defects.

Explanation:

A policy of quality assurance includes the methods, actions, and the plan required to guarantee preservation and improvement of quality. It involves actions coming from both inside and outside the institution, planning of courses, staff development, and the gathering and implementation of feedback from candidates and employers.