Question

What should a consultant recommend to meet this requirement?Universal containers assign its contact center agents to certain interaction channels and would like to optimize based on their assigned interaction channels.
A. Create multiple agent console applications and configure the layout based on the user s requirements.B. Create case page layouts for each interaction channel and assign them to different agent profiles.C. Create a service cloud console layout and allow the agents to drag and drop the components they need.D. Create multiple service cloud console applications and configure them based on the user s requirements.

Answer 1

Answer:

D. Create multiple service cloud console applications and configure them based on the user s requirements.

Explanation:

The company assigned its personnel to several interaction channels and wanted an optimization of the system. In order to conduct the optimization, the consultant should recommend that multiple service cloud console applications are developed and they should be configured based on the requirements and specifications of the user.