Question

Brian, the operations manager in a company that manufactures light bulbs, calculates the daily productivity at the factory by determining the amount of tungsten filaments required to produce a light bulb. In this scenario, Brian calculates _____
a) partial productivity
b) internal service quality
c) multifactor productivity
d) the service recovery ratio

Answer 1

Answer:

A) partial productivity

Explanation:

partial productivity refers to smaller parts of company operations that can be used as a standard of measurement to gauge company's productivity as a whole.

in the example above, Brian examine the number of  tungsten filaments.

Even though number of tungsten filaments alone cannot be used to measure company's productivity as a whole, higher number of tungsten filaments usually correlate with finished products that can be sold to the customers. Which means that this smaller part of company's operation can be used to gauge company's overall productivity.