Answer: Upon reading the Title "Abuelito who?" it makes me wonder, who's Abuelito? and who is the who referring too? Was it saying Abuelito who..... did something? It might be about an Abuelito who felt something or did something, it raises many questions.
Hope this helps :)
I think the answer is experience. I'm sorry if I'm wrong though.
The author describes the conflict, because Francis may be late to his appointment.