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3 years ago

What are some examples of poor customer service you have encountered in the past, either as a

Business

1 answer:

ivanzaharov [21]3 years ago

3 0

Answer:

I have experienced three poor customer service as a customer. They are (A) Use of negative language (B) Unresolved Complaint (C) Unfulfilled promise.

Explanation:

To start with the use of negative language, I was once on a call with the customer service of my Pay-TV over issues of channels not being accessible even when I had an active subscription. The manner which the customer care representative responded to me gave the impression that it was an issue they might likely not have a solution to because she wasn't assuring me of a possible way out.

Also, I have once put across to my web hosting company over issues of persistent downtime. They told me it had been resolved but the reverse was the case. I had to place several calls before they finally got my website live again.

Last but definitely not the least, my internet provider promised to refund my money for a failed data subscription but they never did even when I had made it clear that I was no longer interested in their service.

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What is the major purpose of a bank reconciliation statement?

lara31 [8.8K]

Purpose of a bank reconciliation statement.
A bank reconciliation statement is used to compare your record to those of your bank to see if there is difference between the two sets of records. The ending balance of your version of cash records is known as the book balance while the bank`s version is known as bank balance. It is common for there to be a difference in the two balances. The results to the differences might be due to overdrawn bank account, bounced checks and overdraft fees. It is important for you to check the difference because there might be substantial variance between the amount you think you have and that the bank thinks you have. In some cases the bank may even elect to close down your account.

3 0

3 years ago

Which of the following is NOT one of the responsibilities of the Federal Reserve?

defon

The Board of Governors, also known as the Federal Reserve Board, is the national component of the Federal Reserve System. The board consists of the seven governors, appointed by the president and confirmed by the Senate. Governors serve 14-year, staggered terms to ensure stability and continuity over time. The chairman and vice-chairman are appointed to four-year terms and may be reappointed subject to term limitations.

<span>Among the responsibilities of the Board of Governors are to guide monetary policy action, to analyze domestic and international economic and financial conditions, and to lead committees that study current issues, such as consumer banking laws and electronic commerce.hope this helped! :)</span>

8 0

3 years ago

Christoph Hoffeman of Kapinsky Capital believes the Swiss franc will appreciate versus the U.S. dollar in the coming 3-month pe

Rama09 [41]

Answer:

Check the explanation

Explanation:

a. Calculate Christoph’s expected profit assuming a pure spot market speculation strategy.

Details Amount

Number of Swiss francs can buy and

invest with $100,000 ($100,000/$0.5820) 171821.31

After 3 months SF's are sold to acquire

dollars back SF 171821.31* $0.6250) $107,388

Less: Invested dollars $ 100,000.00

expected profit assuming he buys or sells

SF three months forward $7,388

b. Calculate C’s expected profit assuming he buys or sells SF three months forward:

Details Amount

Number of Swiss francs can buy and

invest with $100,000 ($100,000/$0.5640 $ 177304.96

After 3 months SF's are sold to acquire

dollars back SF 177,304.96* $0.6250) $ 110,815.60

Less: Invested dollars $ 100,000.00

expected profit assuming he

buys or sells SF three months forward $10,816

8 0

3 years ago

Had the government taken over the assets of Global Trading without compensation, and not taken over the assets of any other comp

AlladinOne [14]

Answer: Expropriation

Explanation:

Expropriation means to take possession of a private property for public use.

Expropriation can be defined as the process by which government takes over private owned properties against the wishes of the owners.

Government takes over those properties with the aim of using them to benefit the public. The property owners might be compensated.

The government expropriate private properties sometimes, for infrastructural purpose such as airport, highway and railway.

Expropriated properties are usually taken against the wish of the private owners.

3 0

3 years ago

Cotrone Beverages makes energy drinks in three flavors: Original, Strawberry, and Orange. Company is currently operating at 75 p

irina [24]

Relevant Information:

The relevant information is as under:

Segmented income statements appear as follows:

Product Original Strawberry Orange

Sales 65,200 85,600 102,400

Variable costs (44,000) (77,200) (80,200)

Contribution margin 21,200 8,400 22,200

Fixed costs allocated (9,400) (12,000) (14,200)

Operating profit (loss) 11,800 (3,600) 8,000

Answer:

The product not be closed because it is generating net cash flows of ($3,060), which will generate loss for the organization. The better option would be to not abandoning the manufacturing of Strawberry.

Explanation:

Relevant costing says that any savings or losses are relevant if it satisfy following three conditions:

Is a cash flow.
Future related (Not arising due to Past bindings).
Differential or Incremental in nature.

Its crystal clear that any inflows and outflows that are considered would be cash in nature, not related to past events it must be arising as a consequence of taking the decision whose consequences are we considering now, I mean it must arise in future due to the decision made which are considering. The last condition is the concept of differential that lies in the heart of relevant costing and is easily understood by following the following steps:

Step 1: What are the losses or savings if we don't make decision?

Step 2: What are the losses or savings if we make the decision?

Step 3: The difference between step one and two is differential or incremental cost.

Here we learned that relevant cost arises if we take the decision (closing manufacturing of Strawberry), and it doesn't arises if we don't take the decision (not abandoning manufacturing of Strawberry).

Relevant costs associated with the decision are as under:

Step 1 Step 2 Step 3

Make Decision If we Don't Differential

Revenue loss (85,600) - (85,600)

Variable Costs Savings 77,200 - 77,200

Fixed costs Savings (W1) 5340 - 5340

Operating Profit (3,060)

Working1: Fixed costs Savings

Total Fixed costs =21400+12000+14200 = $35,600

The saving is 15% of the total fixed cost and is as under:

Fixed costs Savings = $35,600 * 15% = $5340

Note:

Kindly also practice the following question:

brainly.com/question/14423321

8 0

3 years ago