Erica, a manager at a restaurant, has the responsibility of scheduling workers and assigning projects during each shift. Employe
es who have performed poorly are often scheduled for the unpopular weekend shifts and the worst shift duties. In order to avoid this, most employees try to perform well. In this case, Erica seems to use a high degree of _____ power.
Coercive control is a manager's ability to compel an employee to obey an order by endangering the employee with retribution if the employee refuses to comply with the order, It is the power holder's right to withhold something from a individual, or punish them for failing to comply with a request.
Coercive influence gives a leader leverage of what's going on in their organisation. It ensures discipline among staff, enforces organizational policies and ensures a harassment-free atmosphere. Coercive power should only be used very sparingly and when there is no other options as there are disadvantages associated with it.
Answer: Erica seems to use a high degree of COERCIVE power.
Explanation: Coercive power is defined as the use of force to get an employee to follow an instruction or order. It involves punishing subordinates for not meeting performance expectations.( Employees who have performed poorly are often scheduled for the unpopular weekend shifts and the worst shift duties).
