Answer:
It could be B
Explanation:
because if they don't know what you said from the beginning, it can really make them confused of what the presentation was about
A ballad is a poem that often tells a story, has a rhyme scheme of abab, and often used in quatrains (a stanza of four lines). A folk ballad is passed down orally through generations with a vague source, and a literary ballad is written with a known author.
A, the desire to regain what he once had.
I am going with B because using a phone call, the customer can notice emotion, if you send a text or something, the person won't know if you actually mean the apologies. Hope i helped. Have a nice day.