Question

Gerry's Tire Service provides each employee with a clean, sharp-looking uniform. It also instructs employees to put all tools back where they belong and keep the work area clean and uncluttered. Gerry's Tire Service emphasizes ________ in the five service quality dimensions.
A. assurance
B. reliability
C. tangibles
D. responsiveness
E. empathy

Answer 1

Answer:

Letter c is correct. Tangibles

Explanation:

Tangibles is a quality attribute that best fits the issue of Gerry's tire service. This quality attribute is generally used when a company's services are tangible. This is why Gerry's tire service employees are trained to maintain good personal and local appearance and clean and organized work tools, because in the tangible quality attribute customer perception of facilities, space, personnel and equipment is relevant to attest to quality. of a company and service.