Answer:
A. both Jonathan's and Joanna's cases
Explanation:
Legal implication: The term "legal implication" is described as a phenomenon that is considered as the consequences or results in which an individual in being involved something inappropriate according to the specific law. Legal implications can either be negative or positive.
Ethical implication: The term "ethical implication" is described as a phenomenon in which various matter is being considered based on an ethical viewpoint. It is considered as the human principle based on wrong and right.
In the question above, the correct answer is A.
Answer:
use CRM to find the answer quickly.
Explanation:
The quickest way to resolve customer's query is to use CRM.
CRM is acronym for Customer Relationship Management. CRM is a software that helps to manage relationship of customers with company.
CRM software is a tool that collects and manages the Customer data, business information, product details, training, etc.
So, in the given scenario, when a customer inqures about legal process with an organization, the customer service representative can use CRM to answer the question quickly, as this software consists of business information as well.
Therefore, option C is correct.