Question

If you are in a conflict, which steps should you take in order to utilize the two tools described in the Conflict Management Skills website?
a. explain your side, try to understand the other person, focus on your needs, and listen to the other person, compromise
b. listen to the other person, try to understand the other person, focus on your needs, focus on their needs, compromise
c. put your needs aside, focus on their needs, listen to the other person, compromise
d. listen to the other person, try to understand the other person, put your position aside, focus on both yours and their needs, compromise

Answer 1

D. Sounds like the best answer

Answer 2

Answer:

d. listen to the other person, try to understand the other person, put your position aside, focus on both yours and their needs, compromise

Explanation:

Out of these options, option D is the one that best describes what you should do when you are involved in a conflict. Trying to listen to the other person is always the first step, as this ensures that you understand his position and that you consider the merits of his argument. Therefore, trying to understand is the second step. The third step would be to put your own position aside, and the final two would consist of thinking of both your needs and trying to reach a compromise.