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lana66690 [7]
3 years ago
15

When Ramona, the keynote speaker at a major business leaders' conference, arrived in the middle of the night at the Ritz-Carlton

, she was exhausted and her suit was wrinkled from her 10-hour plane trip. The night clerk found someone to dry clean Ramona's suit and have it ready for her morning presentation. She has been a loyal Ritz-Carlton customer ever since. In this example, Ritz-Carlton demonstrated the macro strategy of
A. promotional excellence.
B. operational excellence.
C. global excellence.
D. customer excellence.
Business
1 answer:
Oliga [24]3 years ago
4 0

Answer:

D. customer excellence.

Explanation:

Customer excellence is when an organisation always provides services the makes customers happy, and customers reciprocate by being loyal to those who give them excellent service.

In this instance, the night clerk anticipated that the Ramona was going to use hero suit the next day and arranged for someone to dryclean it.

Ramona in turn is now a loyal customer in Ritz-Carlton.

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The manager of a large hotel refuses to rent a room to a blind person with a guide dog. What California Fair Housing law has the
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<u>Unruh Civil Rights Act</u>

Explanation:

Remember, in the United States individual states often enact their own laws. One such law is the Unruh Civil Rights Act that protects persons with disabilities.

By his actions the Hotel Manager has violated the California fair housing law under the Unruh Civil Rights Act which mandates that;

All persons irrespective of their disability are <em>entitled</em> to full and equal accommodations or fair housing privileges or services in all business establishments of <em>every</em> kind whatsoever.

3 0
3 years ago
2. Which aspect of professionalism do you feel that you are strongest at? Explain why you think so. (1-3 sentences. 2.0 points)
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Answer:

This is more of a personal answer

6 0
3 years ago
Nico Corporation has cost of goods sold of $300,000 and inventory of $30,000, then the inventory turnover is ________ and the av
Xelga [282]

Answer:

Invnetory TurnOver   10

Average inventory   36.5

Explanation:

\frac{COGS}{Inventory} = $TO Inventory\\

300,000 / 30,000 = 10

The company sales his inventory 10 times per year

In some cases, we are given with a beginning and ending inventory.

For those, we calculate the average inventory:

(beginning + ending)/2

\frac{365}{Inventory \: TO} =$average age

365/10 = 36.5

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we divide one fro manother to get a metric in days of how much the invneotry is in store before being sold.

7 0
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Which of the following statements is the most correct in relation to time spent by coaches and time spent by sport instructors?
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Answer:

The correct option here is A) instructors spend more time on instruction than they spend on supplemental responsibilities.

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3 years ago
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