Answer:
D. Switching cost strategy
Explanation:
The software manufacturer has incorporated the use of switching cost strategy by making it difficult for customers to substitute their software product for another.
Switching costs: it is also known as switching barrier. This is a the cost incurred by the customer as a result of changing brands, product, services or suppliers.
The higher the cost of switching; the lesser a customer would be willing to switch between brands, the lower the switching cost; the higher the customer would be willing to switch between brands.
Switching cost includes:
• Psychological cost: This is the cost of a customer deciding whether the new product or services would be better than the old product
• Effort-based cost: This refers to the effort a customer will put in while switching brands such as the paperwork involved.
• Time cost: The amount of time used while a customer is switching product
Strategies used by firms to discourage its customers from switching
1. Charging a high cancellation fee for service cancellations.
2. Adopting a lengthy cancellation process for service cancellations.
3. Requiring significant paperwork for service cancellations.
Answer:
I believe that two different questions have been mixed into one:
Coercive acts:
- B) Set of 4 <u>ACTS</u> passed by Lord North to punish Massachusetts for destroying the tea and refusing to pay for the damage: THEY INCLUDED ADMINISTRATION OF JUSTICE ACT, MASSACHUSETTS GOVERNMENT ACT, PORT BILL AND THE QUARTERING ACT
Committees of Correspondence:
- A) colonial extralegal shadow governments that convened to coordinate plans of resistance against the British
Explanation:
Massachusetts was the only colony that elected their own leaders since its charter allowed them more freedom than any other colony. After the Boston Tea Party, the British parliament decided to punish Massachusetts by sending their own governor and establishes severe penalties and laws. In a practical sense, the governor only ruled in Boston because the British were there, but the rest of Massachusetts remained extremely pro-independence and basically ruled itself as it had before.
Organizations that apply trait theory would believe that people with certain traits would be better in business roles and thus those who have them will thrive better in their organizations.
Based on this, the best option from the available ones in the question would be (C) hiring only from top-ranked business schools.
By doing this, the organizations have taken the assumption that people who studied in business schools will be better equipped to handle the roles in their organizations than someone who isn’t from a business school.
