Answer: HOSA
Explanation:I just took the test, and it means Health Occupations Student of America . Which prepares student for healthcare careers
Answer: Average handle time
First contact resolution
Explanation:
Since the center manager needs to measure the productivity of the agent and the customer satisfaction, the report that should be recommended by a consultant would be the average handle time and the first contact resolution.
The average handle time shows the time taken for a transaction to be completed. This can be used to determine the productivity of agents. Also, first contact resolution can be used to determine customer satisfaction as it shows the number if queries that were successfully resolved.
<span>E. Conceptual and decision</span><span>
The Internal auditor is the person who reviews the operating and accounting control procedures adopted by management to make sure the controls are adequate.
Internal audit within the company is not only done to review operating and accounting control procedures but to recommend ways that will further operation and accounting control within the company. </span>
Expenses decreases retained earnings; therefore, to increase any expense, one would debit the expense account
What does retained earnings mean?
Retained earnings are profits retained in the business for reinvestment and for expansion purposes, in essence, expenses would reduce the retained earnings, the higher the expenses, the lesser the retained earnings become.
From a double entry point of view, an increase in expenses would be debited to expense account and a decrease is credited instead.
Find out more retained earnings on:brainly.com/question/15175380
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