Answer:
The term is Assurance
Explanation:
Assurance is the term that is used to mean employee expertise and politeness and their ability to convey trust. It refers to the employee's knowledge and courtesy and thereby shows his ability to convey trust.
Employees that possess the virtue of assurance in the workplace give their employers the opportunity to trust them. Such employees perform well at work.
Answer:
Creighton Bicycles and Repair
This information would be most helpful to introduce to employees during Unfreezing stage of Lewin's change model.
Explanation:
The unfreezing stage is the best time to introduce information that challenges the status quo because it will help to prepare Creighton Bicycles and Repair employees to accept that change is inevitable. Creighton Bicycles and Repair should not be satisfied with 75% when it can attain 100% preference for its cross-town competition and other measurable indices. The unfreezing stage convinces organization people that things must change. This information cannot be introduced during the change stage or the refreezing stage.
Answer:
d. evoke powerful and compelling mental images
Explanation:
The organizational vision is used so that companies have as aspirations to achieve their objectives and goals that will help companies to reach a desired place that helps the company to expand and obtain new achievements.
Therefore, when making a vision statement, companies combine powerful and attractive mental images to attest to goals that generate value for stakeholders, causing greater identification with an inspiring vision where there are development plans not only for their businesses, but for company in which the company operates eg.