A quality that evokes pity or sadness.
I would start with sleeping pills and diagnose them with sleepiness
"mankind was my business"
The answer is on the first part; Opening of the Interview. The first part in doing an interview is crucial because this is where you'll establish rapport by giving the purpose of the interview and outlining what the interview is all about. Giving the purpose of the interview also allows to interviewee to be prepared in the next parts of the interview.
