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Here is my answer. Hope this could help!
The American Crisis<span> is a pamphlet series by eighteenth century Enlightenment philosopher and author, </span>Thomas Paine<span>, originally published from 1776 to 1783 during the American Revolution. ... The pamphlets were contemporaneous with early parts of the American Revolution, during a time when colonists needed inspiring works.</span>
You should always end on a note that’s likely to stick in the reader’s mind.
1) <span> listen to the side of the other
2) </span><span>Mistakes, even small ones, can erode one's credibility someone made a mistake.
3)</span><span>. Fear of someone or somebody, loss of face, whether real or perceived, anger, and surprisingly even excitement can all result in unintended conflict.
4)</span><span>Cooler heads prevail in even the most difficult conflicts.
5)</span><span> And when you're maintaining your calm, it will be easier for others involved to get back to the task at hand.
6)</span><span>Before you allow an escalation, ask questions. It won't cause any loss of face, and may result in a quick resolution.</span>
