Question

Pierce Bailey, a sales executive at a mobile service company, needs to document details of the sales calls he makes on a daily basis. What kind of knowledge is he documenting when he is inputting in customer contact information, responses of customers, and follow-up that needs to be done?

Answer 1

Answer: Explicit knowledge.

Explanation: Pierce Bailey takes record of clear and fully detailed information for his company, for the company to have an explicit knowledge of all calls he makes.

An explicit knowledge of an information means that the information is clear with nothing hidden.