Question

Evo's owner states that ecommerce is too transaction-oriented and fails to establish emotional connections between consumers and brands. This critique suggests that the Web is ineffective at delivering:

Answer 1

Answer: Services to consumers.

Explanation:

The physical store is more beneficial to meet the needs of the customers to obtain the sports gear. The store is more effective in maintaining the relationship quality between consumers and Evo. Utilitarian values are maintained by shopping at the physical store instead of shopping online. Thus, e-commerce or web-based business proved to be ineffective at delivering services to consumers.