Question

Tiffany Crowe works as a showroom executive at a clothing boutique in London. Today, she is in a positive mood and instantly greets and smiles at a customer who walks into the store. The customer feels welcomed by her response. While browsing the store, Crowe helps the customer with products and passes on her positive mood to the customer. The customer leaves the store feeling content with a smile on her face. Which of the following best describes this situation? cognitive dissonance positivity offset framing effect bandwagon effect emotional contagion

Answer 1

Answer:

Emotional contagion

Explanation:

Emotional contagion is the experience of having someone’s individual emotions and associated behaviors directly trigger related emotions and behaviors in that of other people. Emotions can be shared across several individuals in a lot of different ways both in an implicit level or explicit level.

It can also be referred to as the phenomenon of "catching" another individual’s emotional state just like you would catch a contagious illness.

Answer 2

Answer:emotional contagion

Explanation:Emotional contagion is the phenomenon in which a person's present emotion affect or triggers the same emotions from those around him or her .

Our emotions are able to pick up and be influenced by the emotions of those who are present with us at that moment , positive emotions are likely to trigger effective cooperation,reduce conflict and increase task performance.

Tiffany comes happy at work and she is able to perform her work perfectly such that her happy mood becomes contagious that even the customer walks out feeling happy.