Bottlenecks: points where tasks accumulate and the process flow is slowed. These should be analyzed and the problem solved. Read more about bottlenecks.
Points of contact with the customer: should always be fully satisfying experiences. Monitor them, as these are the times when the customer “judges” the company.
Determine the value - adding activities: these should be improved the most. Those that do not add value should be stopped.
Hand in hand, we stood in the line for our amusement park tickets. The line seemed to go on forever. I waited impatiently, bouncing on the balls of my feet. At long last, mother handed me my pass. Then she took my hand in hers, and off we went toward the house of mirrors.
it's <em>A</em>
Explanation:
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A cold front is heading towards the town and the town may experience heavy thunderstorms, rain, and hail.
