Answer:
The map of the current process is found in the attached
The minimum cycle time is 1 min 40 seconds
The longest cycle time is 2 min 35 seconds
The new minimum cycle is 1 min 15 seconds
The new longest cycle time is 2 mins
The potential problem that could surface from splitting the process is that once the customer has finished paying the customer has to wait for about 30 to 55 seconds before the second attendant finishes with packaging,hence ,a queue would likely be formed awaiting the second attendant.
The problem could be solved by ensuring the taking money and packaging takes the same time.
Explanation:
Minimum cycle time=20+55+25=100 seconds=1 minute 40 seconds
The longest cycle time=30+90+35=155 seconds=2 min 35 seconds
The new minimum cycle time=20+55=75 seconds=1 min 15 seconds
Taking customer's money also happened in the first 35 seconds of the 55 seconds above.
The new longest cycle time=30+90=120 seconds=2 mins
