Question

Now it's your turn to write a formal letter. Think of a time you were disappointed by a product or service. Write the name of the company, the name of an appropriate contact to address your letter to, and the actual address.

Answer 1

Last Saturday I visited your showroom in Springfield and ordered an oak desk and two matching three-drawer filing cabinets for my study. When I arrived home this evening, I found the furniture had been delivered in my absence, but the filing cabinets were the four-drawer style. Unfortunately, I can use only the three-drawer style because I lack room for anything higher.

I will appreciate having these cabinets picked up and exchanged for the ones I ordered as soon as possible. Please call to arrange a time when I will be home. I trust this matter can be resolved very quickly, so I can get my files organized soon.

Answer 2

Mary Thompson (Sender name)

CEO

Urban Architects

Central Park Avenue, Hartsdale, NY 10456, USA

October 12, 2019

Allan Morrison (Recipient name)

407 N Central Park Avenue, Hartsdale, NY 10530, USA

CEO

Donny Hamburgers

 

Sub: Formal Complaint about Poor Service

Dear Mr. Morrison,

Kindly treat this as a formal letter of complaint about the poor services that was rendered by your company the last friday, October 10, 2019.

We are disappointed because the service has not performed as it should perform, we visited the restaurant for a business meeting with some Japanese investors. We have to wait for one hour for the food and I noticed that the french fries had a terrible taste.

We would appreciate if you take some necessary action regarding the whole matter.  I would like to have a special prize for my next reservation and I recommend you to offer a fast service with high quality food.

Enclosed are the copies of the receipt.

Sincerely,

Mary Thompson