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3 years ago

Explain what an SLA is, give examples of an SLA for one solution and explain how this relates to redundancy and uptime.

Computers and Technology

2 answers:

Vesna [10]3 years ago

7 0

Answer:

SLA stands for service level agreements, and this is signed between the customer and the vendor. Both need to obey this, or else either of them can be questioned as per the clauses mentioned in the SLA. By redundancy it means when the SLA becomes useless, and by uptime we mean till when it remains operational. As an example, we can consider the prime service by Amazon. Amazon provides special facilities apart from the normal service list to the prime member. And this remains operational until the member uses the services or goods provided, and becomes redundant when the customer does not use the product anymore. The prime account in this process keeps on making SLA within uptime and redundant, as the customer, again and again, buy amazon product. Many more examples can be cited.

Explanation:

Please check the answer section.

Amanda [17]3 years ago

4 0

Answer:

SLA is also known as Service Level Agreement. It is a commitment from the service provider to provide minimum services that are mutually agreed and it will also include the additional services to support the un-interrupted operation of the product. Service Level Agreement (SLA) is a memorandum of agreement which explains the commitment of critical operating functions of the services or products purchased from the vendor.

A typical SLA will include following

Service Description
Operation Uptime
Performance Details
Service Operation
Compensations or Billing
Exceptions

Explanation:

Service Level Agreement (SLA) is a memorandum of agreement (MOA) which includes the commitment between vendor and a client. This will cover the details of quality of service, availability of service and responsibilities of each party as per mutual agreement between client and vendor during negotiation of sale. SLA promises that the client’s services are not disrupted and performance levels are met as per commitment.

For example : When a company purchases leased line or broadband services from Internet Service Provider (ISP). It will include following details

Service Description : This describes the committed service that ISP provides to its customers. This will include Network Availability Guarantee, Latency Guarantee, Packet delivery, Quality of Services( QOS).

Network availability guarantee makes sure that customers will always be provided with the internet services without any downtime by ensuring redundancy. With High availability of the devices redundancy is maintained and the internet will be available to customers most of the time. This ensures the uptime of the network with the help of redundant routers even during service upgrades.

Quality of Service (QOS) will ensure that each customer will be allotted with different latency, different bandwidth, different packet losses based on their choice. Priority will be given to customers who falls under elite/platinum/gold classes.

Operation Uptime : This will include the provisioning and installation of the services at the customer premises and also support team working hours for the enterprise customers. Dedicated support and high priority resolutions will be taken care.

Performance : This will include service availability, fault detection, fault tolerance, fault resolution time without affecting the committed performance levels.

Service Operation: This will include the handling of customer issues, incident management, incident reporting, configuration settings management, escalations handling and issue resolution details.

Compensation/Billing : This includes the charges for the services and upgrade options based on the customer needs.

Exceptions : This includes all the agreed exceptions for service unavailability and turn around time for the same. It will also include work around for certain scenarios.

Overall, SLA will differ from each vendor and to the customers. However, generally most of SLA will cover above mentioned points.

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Answer:

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Explanation:

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3 years ago

Which of the following represents knowledge as a set ofâ rules? A. Neural networks.B. Machine learning systems.C. Robotics.D. Ex

sveta [45]

Answer:

D. Expert systems

Explanation:

Artificial intelligence (AI) also known as machine learning can be defined as a branch of computer science which typically involves the process of using algorithms to build a smart computer-controlled robot or machine that is capable of performing tasks that are exclusively designed to be performed by humans or with human intelligence.

Artificial intelligence (AI) provides smarter results and performs related tasks excellently when compared with applications that are built using conventional programming.

Generally, there are two (2) main characteristics of artificial intelligence (AI) systems and these include;

I. Non-algorithmic processing.

II. Symbolic processing.

In artificial intelligence (AI), the field of expert systems is the most important applied area because it models human knowledge.

Hence, expert systems represents knowledge as a set of rules.

Although, all expert systems are generally lacking in human capabilities and can only use inference procedures to proffer solutions to specific problems that would normally require human expertise or competence.

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3 years ago

What is the acceptable voltage on a house electrical outlet? And where should the tester knob be pointing to?

k0ka [10]

A outlet has a acceptable voltage of 120 vollts and the knob depends on the tester you are using

3 0

4 years ago

create your own min function that finds the minimum element in a list and use it in a separate function

schepotkina [342]

Answer:

def minfunction(mylist):

min = mylist[0]

for i in mylist:

if i < min:

min = i

print("The minimum is: "+str(min))

def anotherfunction():

mylist = []

n = int(input("Length of list: "))

for i in range(n):

listelement = int(input(": "))

mylist.append(listelement)

minfunction(mylist)

anotherfunction()

Explanation:

This solution is implemented in Python

This defines the min function

def minfunction(mylist):

This initializes the minimum element to the first index element

min = mylist[0]

This iterates through the list

for i in mylist:

This checks for the minimum

if i < min:

... and assigns the minimum to variable min

min = i

This prints the minimum element

print("The minimum is: "+str(min))

This defines a separate function. This separate function is used to input items into the list

def anotherfunction():

This defines an empty list

mylist = []

This prompts user for length of list

n = int(input("Length of list: "))

The following iteration inputs elements into the list

for i in range(n):

listelement = int(input(": "))

mylist.append(listelement)

This calls the minimum function

minfunction(mylist)

The main starts here and this calls the separate function

anotherfunction()

5 0

3 years ago

Write a C++ program that reads students' names followed by their test scores. The program should output each students' name foll

Mashutka [201]

Answer:

#include<iostream>

#include<conio.h>

using namespace std;

struct studentdata{

char Fname[50];

char Lname[50];

int marks;

char grade;

};

main()

{

studentdata s[20];

for (int i=0; i<20;i++)

{

cout<<"\nenter the First name of student";

cin>>s[i].Fname;

cout<<"\nenter the Last name of student";

cin>>s[i].Lname;

cout<<"\nenter the marks of student";

cin>>s[i].marks;

}

for (int j=0;j<20;j++)

{

if (s[j].marks>90)

{

s[j].grade ='A';

}

else if (s[j].marks>75 && s[j].marks<90)

{

s[j].grade ='B';

}

else if (s[j].marks>60 && s[j].marks<75)

{

s[j].grade ='C';

}

else

{

s[j].grade ='F';

}

int highest=0;

int z=0;

for (int k=0;k<20; k++)

{

if (highest<s[k].marks)

{

highest = s[k].marks;

z=k;

}

cout<<"\nStudents having highest marks"<<endl;

cout<<"Student Name"<< s[z].Fname<<s[z].Lname<<endl;

cout<<"Marks"<<s[z].marks<<endl;

cout<<"Grade"<<s[z].grade;

getch();

}

Explanation:

This program is used to enter the information of 20 students that includes, their first name, last name and marks obtained out of 100.

The program will compute the grades of the students that may be A,B, C, and F. If marks are greater than 90, grade is A, If marks are greater than 75 and less than 90, grade is B. For Mark from 60 to 75 the grade is C and below 60 grade is F.

The program will further found the highest marks and than display the First name, last name, marks and grade of student who have highest marks.

6 0

3 years ago