My personal opinion to what the answers are:
Readers are uneasy with the narrator's growing instability,
Readers question the narrator's ability to act rationally,
Readers understand that the account given by the narrator is true.
I hope this helped, again, this is only my opinion to what I believe the answers are.
What is the question, I don’t see the picture?
Loretta, despite her alcoholism and subservience to Iggy, a gang boss, is sympathetic towards Max because of his low station in life. At first, she is only concerned with keeping herself safe first from Iggy's anger and then from Kenny Kane, Max's father, who is violent and bad-tempered. When Loretta discovers that Kenny is keeping Max tied up, she tries to help him escape:
"Keeping your own kid tied up, it ain't right. He ain't the man I thought I remembered, that's for sure."
Loretta thought that she remembered Kenny being a better man, but is shocked out of her obedience by this cruel act. She still has some humanity, despite the abuse she suffers from Iggy and Kenny, and so she tries to redeem herself in a small way by helping Max. Her actions are selfless and she almost dies for standing up to Kenny.
Answer:
transformation and change
Explanation:
"I am not—for reasons you will soon discover—the same Charlotte Doyle." suggests that the character has changed in a way to where they aren't the same.