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Ganezh [65]
3 years ago
14

Which of the following is true of customers who are regarded as ""promoters"" based on the net promoter score associated with th

ese customers? A. They spread negative comments about the organization. B. They usually defect at higher rates. C. They are not likely to purchase from the organization again. D. They are less price-sensitive and more profitable. E. The post to social media often
Business
1 answer:
kotykmax [81]3 years ago
8 0

Answer:

The correct answer is D. They are less price-sensitive and more profitable.

Explanation:

How do you know if the customers you consider faithful really are? Interpreting your level of satisfaction will allow you to implement best practices, focused on the user experience. Find out what the NPS is and provide a service focused on relationships with your customers.

The power of the NPS survey is not simply in the calculation function, but rather in how it is used. It's no use knowing the indicative value of your market positioning but what steps you take to improve it. The Net Promoter Score is a simple satisfaction assessment mechanism that allows you to discover what your customers think and think about your brand. Next, we explain how to calculate it and go beyond mere value to improve the loyalty generating process.

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As the workforce becomes more diverse, why does performance appraisal become a more difficult process?
Olenka [21]

Answer:

Performance appraisal in a company with diverse workforce becomes difficult because of some cultural biases that may exist between the manager, who is doing the appraisal, and the diverse workforce.  This problem becomes more acute if the manager is culturally biased and discriminatory by practise.

Explanation:

Company A can have a diverse workforce if it is made up of employees from culturally different places working together in the same workplace.  Bias often arises due to human cultural nuisances.  This becomes more obvious where managers are from some particular cultures while the employees are from mixed cultures.  In such situations, the managers need to be retrained to enable them embrace cultural diversity in the workplace and in performance evaluation.

6 0
4 years ago
Pay for knowledge programs:
barxatty [35]

Answer:

D. base an employee's salary on the number of task skills he or she possesses.

Explanation:

Pay for knowledge programme as the name implies, is when an employer renumerate an employee for learning or developing new skills/task on the job.

If an employee develop new skills while working and then get renumerated, this will make the employee get himself or herself acquainted with the company. In order words, the employee will go out of his way to improve his efficiency in terms of increase in productivity due to the new task skill gained.

In this reward system, the employer rewards the employee with payment increase for leaning new task and skills on the job which is beyond their regular activity.

4 0
3 years ago
A customer holds 100 shares of ABC Corp $100 par convertible preferred stock convertible at a 10 to 1 ratio. If ABC declares and
Leviafan [203]

Answer:

B. 100 shares of ABC preferred stock

Explanation:

Shares are ownership stakes of a company that are given out to individuals who contribute to capital base of a company.

Preference shares are those whose owners recieve preference in payment of dividends, a fixed dividend is paid to them.

Ordinary shares recieve less preference when dividend is paid, usually coming last in divedend payment.

In this scenario ABC has decided to pay 10% stock dividend. This will be paid to ordinary share holders.

So the person with 100 preference shares will have 100 preference shares

10% of par value of $100 is 0.1 * 100= $10

Number of shares are 100 so the value is now 100 * $10 = $1,000

Since the conversion rate of preference to ordinary shares is 10:1

Number of preference shares= 1,000 ÷ 10= 100 preference shares

5 0
3 years ago
Which group would most likely dislike a city ordinance that bans loud vehicles?
weqwewe [10]
The correct answer of the given question above would be the MOTORCYCLE DRIVERS. The group that would most likely dislike a city ordinance that bans loud vehicles are motorcycle drivers. Often times, motorcycles create loud noises in the public street which create disturbance especially in those places where loud sounds are prohibited. Hope this answer helps.
3 0
3 years ago
Read 2 more answers
It's easier to eliminate negative self talk when we are:
Leokris [45]
I think the answer would be alone 
6 0
3 years ago
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