What next steps are recommended if your first letter of complaint does not get the desired result? A. Contact the manufacturer,
trade association, or a local consumer group. B. Find out the home phone number of the company’s CEO and call with your complaint. C. Alert your friends online and start a boycott campaign against the company. D. Contact someone with more authority in the company describing your complaint.
The correct answer is D) Contact someone with more authority in the company describing your complaint.
The next step recommended if your first letter of complaint does not get the desired result is to contact someone with more authority in the company describing your complaint.
This is important to respect the proper steps following a complaint that had no results in the first place. When contacting someone with more authority you explain the situation. This person should have more preparation and resources to help you out. If you are not satisfied with the answer or the result, you have to go to another level or if it is the case, to the local or state department that can advise on how to proceed.
