Question

Universal Containers (UC) has multi-level account hierarchies that represent departments within their major Accounts. Users are creating duplicate Contacts across multiple departments. UC wants to clean the data so as to have a single Contact across departments. What two solutions should UC implement to cleanse their data? (Choose 2 answers) Use Data to standardize Contact address information to help identify duplicates Make use of the Merge Contacts feature of Salesforce to merge duplicates for an Account Use Workflow rules to standardize Contact information to identify and prevent duplicates Make use of a third-party tool to help merge duplicate Contacts across Accounts

Answer 1

Answer:

The answer is "first and the last choice".

Explanation:

For providing single contact across all department the Universal Containers (UC) uses two methods, that can be defined as follows:

• It uses the standardized contact in data, that helps to identify multiple copies, of the Information and convert it into standardized contact information.  
• It uses the third-party tool, which helps to merge the duplicate contact information through accounts.