Its gotta be A its the best answer i found on this one ...
Answer:
This is crucial when developing relationships and connecting people. Social media provides key influencers and will provide great customer service when gathering input data, answering questions and listing to feedback to make the product or company better.
Explanation:
The nouns are chapters and essay.
B.) phone call
because when you call the angry customer you can talk to them and work it out. If you do the others it will be complicated and calling is more easier. In my opinion I will call.
