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Gre4nikov [31]
4 years ago
12

Which of the following is true? Group of answer choices Resist the temptation to make assumptions about customers’ skill levels

based on their use of jargon, acronyms, and terminology. If a customer is angry or highly agitated, an analyst should try to ask probing questions prior to letting the customer vent. Technical service desk analysts need to understand the technology they work with, not the business language that customers use. All of the above.
Business
1 answer:
Greeley [361]4 years ago
4 0

Answer:

Resist the temptation to make assumptions about customers’ skill levels based on their use of jargon, acronyms, and terminology.

Explanation:

As a customer service agent it is important to properly understand your customer so as to provide service that will solve their problems.

When trying to diagnose a customer's problem, it is important to resist the temptation to make assumptions about customers’ skill levels based on their use of jargon, acronyms, and terminology.

The customer may use some of these language without actually understanding them.

It is better to assume the customer has less knowledge about the technical aspects of the problem. So explanation of solutions will be in simple understandable form that a person with low technical skill can easily grasp.

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Services United is considering a new project that requires an initial cash investment of $78,000. The project will generate cash
Alla [95]

Answer:

2.85405 years

Explanation:

Cash Flows

Year 0           ($78,000)    

Year 1            $29,500

Year 2           $32,700

Year 3           $18,500

Year 4           $10,000

Services United would receive $29,500 in year 1 therefore remaining balance is = 78,000 - 29,500 = 48,500

Services United would receive $32,700 in year 2 therefore remaining balance is = 48,500 - 32,700 = 15,800

Services United would receive $18,500 in year 3 therefore remaining balance is = 15,800 - 18,500 = -2700

We observe that the company would recover the initial amount somewhere in year 3

15800 / 18500 = 0.85405 years

Total payback period = 2 years + 0.85405 years = 2.85405 years

5 0
3 years ago
Read 2 more answers
Organizations that advance a particular cause or belief are called __________. a. interest groups b. political action committees
Elena L [17]
The right answer for the question that is being asked and shown above is that: "D. advocacy groups." Organizations that advance a particular cause or belief are called advocacy groups. They are group of people who has a common cause in order to improve or do something in voluntary.
8 0
4 years ago
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A nut wholesaler sells a mix of peanuts and cashews. the wholesaler charges $2.80 per pound for peanuts and $5.30 per pound for
Vitek1552 [10]
Let p be the number of pounds of peanuts and c the number of pounds of cashews 
If a 100-pound mix is to sell for $3.30 per pound 
Then the total value of the mix would be $3.30 x 100 = $330,  
so we have 
 2.80*p + 5.30*c = 330 ------ (1)
 We also know that the total mix is 100 pounds, so:
 p + c = 100 ------------- (2)
 Solving these system of equations we have that c=20 and p =100 - c from
(2)
 p = 80 pound of peanuts
6 0
4 years ago
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fenix001 [56]

Answer:

C. They produce most available goods and services.

Explanation:

In A free market economy, the production of goods and services is done by the private sector. The government's participation in economic activities is limited. The private sector owns and controls the majority of the factors of production.  The private sector owns factories, manufacturing, and other businesses in the economy.

In the free market economy, profits are the primary motivating factors to engage in business. The private sector produces goods and services that will generate profits for the businesses.

3 0
3 years ago
Sensitive data on a gfe mobile device does not need to be encrypted.
ser-zykov [4K]

ANSWER – TRUE

 

Sensitive data on a Government Furnished Equipment (GFE) mobile device does not need to be encrypted. This is because all Government Furnished Equipment (GFE) has encrypted hard drive and all data are automatically encrypted; even after an authorized personnel logs in (locally or remotely), the data remains encrypted.

4 0
3 years ago
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