Question

Which of the following is true? Group of answer choices Resist the temptation to make assumptions about customers’ skill levels based on their use of jargon, acronyms, and terminology. If a customer is angry or highly agitated, an analyst should try to ask probing questions prior to letting the customer vent. Technical service desk analysts need to understand the technology they work with, not the business language that customers use. All of the above.

Answer 1

Answer:

Resist the temptation to make assumptions about customers’ skill levels based on their use of jargon, acronyms, and terminology.

Explanation:

As a customer service agent it is important to properly understand your customer so as to provide service that will solve their problems.

When trying to diagnose a customer's problem, it is important to resist the temptation to make assumptions about customers’ skill levels based on their use of jargon, acronyms, and terminology.

The customer may use some of these language without actually understanding them.

It is better to assume the customer has less knowledge about the technical aspects of the problem. So explanation of solutions will be in simple understandable form that a person with low technical skill can easily grasp.