B. Respectful
The passage is very formal and polite, and the mother did not show any regret. Therefore, it could only be respectful.
I would say courteous because since Anna is rude, Bess is the opposite of that trait. Courteous can also mean that Bess is respectful to her employers and would rather meet her deadlines and come right on time to work instead of doing what Anna does.
I can see why you would choose dependable. It would have worked out perfectly if the line 'but Anna is rude to customers' wasn't included. Since it is included, courteous should be the best answer that makes sense on all territories.
Answer:
the people give they old stuff to people that need it and people that don't need it but the key is to get every thing right
