Question

Explain the measures of customer service that are influenced by the structure of the distribution network.

Answer 1

Answer:

1. Response time or Time Response

2. Product variety or variety of the products

3. Availability

4. The Customer experience

5.The Order visibility

6. Returnability

Explanation:

Below is the Explanation of the measures of customer service that are influenced by the structure of the distribution network.

We have 6 measures of customer service that are influenced by the structure of the distribution network and they are:

1.Response time can be defined as the time between when a customer places an order and when the customer receives the delivery.

2. Product variety can be seen as the number of different products that a customer wish and desires from the distribution network.

3. Availability can be defined as the probability or likelihood of a company or an organisation to have a product in stock when a customer order arrives or when a customer places an order.

4.Customer experience can be seen as the the ease that occur when a customer place and receive their order.

5. Order visibility can be defined as the ability of the customer to track their own order from the time of placement to delivery.

6.Returnability can be defined as the ease with which a customer return merchandise or product that they are unsatisfied with and the strength or the ability of the network to handle such returns.