Question

You have been hired as a Systems Analyst in a famous Burger chain. Due to its popularity, the demands from customers also increased exponentially. The CEOs of this restaurant expressed their concern that they are not able to meet such a high demand causing more wait times for customers during lunch hours, always running low on inventory due to which food preparation is impacted. Your task is to determine the requirements in the areas of Inventory Management, Marketing, Customer Service and Food Preparation.
Required:
a. Assume you are preparing a Customer Satisfaction Questionnaire. What types of questions would you include? Prepare 5 questions that you would ask.
b. What type of questions would you ask the waiters and cooks durin the interview? Prepare 5 questions (each) that you would ask waiters and cooks
c. What modern requirements determination methods are appropriate for this project?

Answer 1

a. Assume you are preparing a Customer Satisfaction Questionnaire. What types of questions would you include? Prepare 5 questions that you would ask.

The questions that I would ask would be designed in order for me to know whether our organizational programs have translated to a lower customer satisfaction. Examples of those questions would be:

1. Do you enjoy eating at our place?

2. How would you compare our service  in the past to our service now?

3. How likely are you to recommend our restaurant to your friends?

4. Is there any area where you think we could improve?

5. Do you have any other suggestions for us?

b. What type of questions would you ask the waiters and cooks during the interview? Prepare 5 questions (each) that you would ask waiters and cooks.

I would ask questions that would allow me to determine whether these people are able to work in a fast-paced environment. For example:

1. How good are you at working under pressure?

2. Do you find busy environments stressful?

3. Are you good at multitasking?

4. Have you worked at a busy restaurant before?

5. Do you have a cooperative spirit?

c. What modern requirements determination methods are appropriate for this project?

Prototyping is the requirement that would most help in this task.