Read the following excerpt from the novel Pride...
Characterization is when the author introduces his character(s). So I guess when you’re asked that question it means you have to find the character’s behavior, personality, appearance, thought process... etc
<span>The answer is:</span>
When he meets Fatima, Santiago feels<span> that he knows the universal language: love.</span>
He is completely surprised when he met her to the point that
he couldn’t move. He was dumbstruck. His reaction is similar to what we would
know as love at first sight. It was what he felt when he met Fatima.