The author’s view of people who damage national parks can be interpreted to be somewhat forgiving. It is forgiving in that the author most likely feels that those who damage and/or cause destruction to national parks do so ignorantly because as he quotes a park ranger, “…the vast majority of people are just making an innocent mistake” such as taking a small piece of petrified wood or tossing a penny into a geothermal vent.
Answer:
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-empathizes with Juan's situation.
The author's empathy for Juan is shown when it says "Poor Juan!". Also it is shown when it says that he is a victim of "one of fate's dirty little tricks." The narrator knows that Juan did not mean to get himself in the situation and feels bad for Juan because Juan is now in a difficult situation that he didn't mean to be in.