a. the audience knows something the character(s) don't
Hello! According to this scenario Leslie needs to act according to policy. In the most polite way that she can she should show the customer the information and state the consequences. If this fails to work she should bring in her manager/supervisor to the situation.
Hope this helps! If you have any other questions or would like further explanation just let me know! :)
Answer:
injustice, anger, anxiety
He probably pointed out that they looked similar because Stryver asked one of the two accusers after being given the note, if he had ever seen someone that looked like Darnay before.
We can infer that it had something to do with their appearance.
And you could have mentioned that this is from "A Tale Of Two Cities"