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Answer:
See attached file.
Explanation:
See attached file for detailed code.
Decrease. Think like this, if you were standing in the ocean getting hit by waves, frequency would be how many waves hit you in a certain amount of time. If there were lots of little waves hitting you the number of waves (the frequency) would be high, whereas big waves are slower and take more time to reach you so you would get hit by less of them in the same time frame. The less frequent, the longer the wave.
Answer:
Explanation: For "BEST way to handle the situation," try Option 1, because it would possibly help them or make the Technical Support Representative do less work.
For "WORST way to handle the situation," Option 4 would be the best because you're basically just hanging up on the person.
