Octavia has received an email from a customer asking her a question about a product unfortunately Octavia doesn't know the answe

Question

3 years ago

15

Octavia has received an email from a customer asking her a question about a product unfortunately Octavia doesn't know the answe

r however she has a team meeting in two days time where she might be able to learn the answer to this customer's question what should Octavia do in this situation

Business

2 answers:

Norma-Jean [14] · Answer 1 · 2022-05-19T16:51:11+03:00

Norma-Jean [14]3 years ago

8 0

Answer:

send a quick reply explaining that she needs more time to consider the question. - Apex

Gwar [14] · Answer 2 · 2022-05-19T15:48:38+03:00

Gwar [14]3 years ago

6 0

Octavia should tell the customer that she doesn’t know the answer right now, but she will try to figure it out as soon as possible, and it may take a few days.

Another great option is for Octavia to ask a coworker right away who may know the answer to the question.