The author's use of language in these sentences affect the passage in that the informal language in "sore heads" and "pulled and j*rked" indicates the author experienced the same treatment as the patients, giving the passage a resigned tone.
After seeing how the other patients were treated in shock, the narrator seems to hope for a salvation from such experience, but eventually accepts what comes and has no other choice than to give up to the suffering.
Students can help each other deal with stress by making a safe environment for students to express why they are stressed while other students can listen to them with empathy.
C. because it is a side comment that they like the restaurant best, it is not part of the actual statement. Which is "The restaurant is open 14 hours a day"