Answer:
A. Imagine yourself in the story's settings and the character's situations.
Mind reading, filtering, derailing, judging, and placating are five factors that can hamper and effective communication. Mind reading is when a person assumes to know what the other is thinking about without even bothering to ask the person; filtering is when a person seems to listen but is clearly ignoring some points of the discussion; derailing is when a person suddenly changes the topic of discussion; judging is when a person is too quick to evaluate the other person without even trying to understand how the person feels; and placating is when a person agrees to quickly without even thinking about his decisions.
These are all blockages to an effective communication which can lead to conflicts and problems to be left unsolved.
C. He reveals he has been convicted of crimes and that he is influenced by his personal experiences as an African in South Africa.
The answer is Busy. because Busy describes the current happening? I guess.