Question

An investigation of the effectiveness of a training program to improve customer relationships included a pre-training and a post-training customer survey. to compare the differences, they computed post-training survey score − pre-training survey score. seven customers were randomly selected and completed both surveys. the results are shown here. customer pre-training survey post-training survey a 6 8 b 5 5 c 10 10 d 7 10 e 6 8 f 5 6 g 2 8 this analysis is an example of _______.

Answer 1

To compare the differences they computed (post-training survey score - pre-training survey score). Seven customers were randomly selected and completed both surveys. ... Customer Pre-training Survey Post-training Survey 10 10 10 ... the hypothesis that the training was effective in improving customer relationships?