Question

Service employees at the airlines' flight cancellation desks frequently encounter travelers who get emotional about canceled or delayed flights. The first thing these employees should do is toa. listen to the customer.b. contact a supervisor.c. estimate the damage.d. provide a fair solution.e. resolve the problem quickly.

Answer 1

Answer:

The correct answer is the option A: listen to the customer.

Explanation:

First of all, the employee needs to listen to the customer's complain in order to identify the problem and seek for a possible solution as quickly as possible. Moreover, the importance number one is to listen because the customer may just be worry about the possible delayed flight and there might not be a damage caused, therefore just to listen and talk to the customer is more important that taking a fast action in order to resolve something that may not be a real problem.