If the problem of a guest is solved efficiently, quickly and delightfully , that guest is more likely to use the product or service again than if there was a problem in the first place. This has to do with customer satisfaction.
Customer satisfaction is defined as the extent to which a customer is happy or gets satisfaction from a product or service.
"It will make readers associate Stylin' Shades with being a good person"
Explanation:
Well I just looked at it and the key words "you'll know you've made the world brighter for someone else." and knew that it was for being a "good person"
The details create a positive mood, one of new beginnings. However, Mrs. Mallard has just received the news that her husband has died which is really an ending.
