Answer:
Formal Business Letter of Complaint:
1. Company Letterhead with physical location and email addresses and telephone numbers.
June 5, 2020
D & F Crockery Inc.
Company Address
New Jersey, NJ 23567
<u>Attention: The General Manager</u>
Broken Crockery Sets
Dear Ms Foteca,
With reference to the supply of crockery sets on Invoice No. 344 and Delivery Note N. 243 dated June 4, 2020, we wish to inform you that more than 60% of the crockery sets supplied arrived broken.
As agreed in our business terms, we are returning them to your company with this letter. Accordingly, we request for a credit note to the value of the returned crockery.
However, as business partners, we wish to advocate for ways to avoid or reduce the number of broken sets that are delivered to us.
We have noticed that the packaging was done without cushions. We also questioned your delivery team and discovered that the driver was overspeeding to meet up with delivery schedule.
We therefore suggest that you improve on the packaging to ensure that the sets are properly packaged to avoid transit damages. We also suggest that you henceforth try to deliver our supplies two days before the deadline. These measures will certainly reduce wastages and reworks.
Thank you for your understanding and cooperation.
Yours sincerely,
Tony O.
Purchasing Manager
Explanation:
Business letters are formal letters from one entity to another, or from a person to an entity, or from an entity to another person. A formal business letter is made up of the following:
a) It is written on the company's letter-headed paper.
d) The language is formal and precise.
d) It has the following important sections:
1. Date
2. Addressee's Company Address
3. Attention Line
4. Subject
5. Salutation
7. Introduction
8. Body
9. Conclusion
10. Final Greeting
11. Name & Signature of Officer writing the letter
12. Officer's official designation
