Answer:
Based on the lack of information you cant really answer this question but the spanish question mark is not really diffrent from our question mark its just inverted.We see that the woman gave a statement saying that her name is ellen an upside down question mark is followed the upside down question mark is usually at the beginning
"¿________?" i believe in the blank it should have something to do with meeting each other for the first time and about the woman feeling bad
Number 19 would be A, extranjero.
I found number 20 in the image.
Hope this helps.
3 for exchange money la casa de cambio
