Robert Frost may have named the poem The Road Not Taken to show that the "road less traveled" is often an objection to conformity. Taking the normal path of life usually has a more predictable end or result, whereas taking an alternative path would give you a result different from that of the rest of society. Choosing a more unique route makes "all the difference" in the outcome.
The correct way to use an in-text citation for entries of internet sources included in the Works Cited is to cite the first item that appears in the entry that is going to be cited. In case there is an author that is cited more than two times, the in-text citation should include both the name of the author and the title of the work. However, in this case there is just one work by the same author. Hence, the correct anser is A. According to a 2008 study, drivers with bumper stickers on their cars are much more likely to display road rage. This is the correct option because it uses the first item that appears in the entry of the Works Cited.
I am going with B because using a phone call, the customer can notice emotion, if you send a text or something, the person won't know if you actually mean the apologies. Hope i helped. Have a nice day.