Answer:
3) benchmarks
Explanation:
Project management can be defined as the process of designing, planning, developing, leading and execution of a project plan or activities using a set of skills, tools, knowledge, techniques and experience to achieve the set goals and objectives of creating a unique product or service. Generally, projects are considered to be temporary because they usually have a start-time and an end-time to complete, execute or implement the project plan.
Benchmarking refers to a process that continuously identifies, understands, and adapts outstanding processes found inside and outside an organization. Well-run organizations compare not only against competitors (where possible) but against best-in-class organizations as well.
This ultimately implies that, benchmarks are used to measure a firm's products, services, or processes performance in comparison with another business firm that are considered or assumed to be the best in that industry.
Hence, the planning, design, building and implementation phases considered to be benchmarks.
The complete question rather reads;
DRU is a small brokerage house that enables its clients to buy and sell
stocks over the Internet, as well as place traditional orders by phone or Fax. DRU has just decided to install a new e-mail package. One vendor offering an SMTP-based two-tier client-server architecture. The second vendor is offering a Web-based e-mail architecture. DRU doesn't understand either one but thanks the Web-based one should be better because, in their words, "the Web is the future".
<u>(a) Briefly explain to DRU management, in layperson's terms, the difference between the two.</u>
<u>(b) Outline the pros and cons of the two alternatives and </u>
<u>(c) Recommend to DRU about which is better</u>
<u>Explanation:</u>
a) SMTP stands for Simple Mail Transfer Protocol. Thus, put simply an SMTP-based two-tier client-server architecture is a package that involves using a client-server provider like Outlook. This implies that Outlook provides the client with his own unique PO Box (server) so to speak.
While the Web-based e-mail architecture enables the DRU access to online mail platforms like G-mail with little server customisation features.
b. The Web-based e-mail architecture is good for personal email activities because of its ease of operation, however, it does not provide top security and customisation features. While an SMTP-based two-tier client-server architecture allows for unique server customisation with added security features as well be suitable for larger organisational work. Although a disadvantage is that it may cost more and quite a complex process to learn.
c) Since DRU is a growing firm the SMTP-based two-tier client-server architecture would be recommended as this would provide it will efficient customer service delivery.
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