I think d is the answer of the first step and a is the second step answer
Conflict is happens when either one of the individuals have misunderstanding or are reaching over the same goal. The possible advices one can give to people in conflict are (1) talk things out, (2) listen to the side of the other, (3) be open-minded, (4) when explaining, explain it well, (5) face your responsibilities whether good or bad and (6) do not include people who are not part of the conflict, keep it among yourselves.
Answer:
6, & they go in the order listed below:
Explanation:
Mercutio
Tybalt
Paris
Romeo
Juliet
Lady Montague
A) "You are probably wondering how you will remember all of the rules and their exceptions."